Retail Manager Overview
As a Retail Manager, you will plan and co-ordinate the operations of retail outlets be it small franchisees like specialty shops, fast food chains, or sections of supermarkets or department stores.
Indian shopping has witnessed a sea change in the last decade. Novelty stores and local garment shops have given way to swanking new malls that promise everything under one roof.
Though the customer has always been the king, he/she has never been so pampered. If you are lifestyle conscious and want to help people make the right choices then Retail Management is for you.
Most stores rely on a pleasant environment to capture the customer's attention. If you enjoy a varied, lively environment with heavy focus on people contact and real 'hands on' management then this is a career worth considering.
Your tasks as a Retail Manager would include:
* Supervising the conduct and work of staff
* Ensuring that the staff is taught correct sales procedures and have good knowledge of the products they sell
* Maintaining a high level of customer service by ensuring that service standards are high and that complaints from customers are quickly resolved
* Determining the layout of merchandise so that it is presented as attractively as possible
* Monitoring the stock levels, placing orders and managing the supply chains
* Keeping and analysing records of sales figures and financial transactions
* Implementing and overseeing security procedures
* Ensuring that the outlet achieves its sales target
Retail Managers often work long hours under pressure and even on weekends. As an executive/trainee, you will work in different areas of a store, obtaining practical experience of each department and gaining selling, marketing and managerial skills.
Stores open early and finish late. As a Retail Manager you will be working even on Sundays and bank holidays. Mind you this is no desk job. You are likely to be on your feet for most of the day.
Sales or Department Managers aim at generating and maximising sales. The bottom line is strong customer service within efficient store performance and an eye on the trends and implications for the overall business.
At the senior level as a Retail Manager you will have many more challenges like:
* Store systems, stock management, deliveries, and overall supply chain management
* Staff management, training and team motivation
* Looking at ways to cut costs, increase sales, maintain quality, trading analysis and planning
* Sales promotion and the effective use of floor space and layout
* Enhancing customer service and care
* Health and safety issues
Here is a list of MBA colleges in India
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