I had just completed my B.A from St. Xavier's College Mumbai and my friend's father suggested I enroll for the Taj Management training programme as I had the personality and aptitude for it. As a trainee with the Taj Group I was put through an extensive two-year programme where I learnt every conceivable thing about the hotel industry.
My day starts with a meeting with the various heads of departments like Head Office, House Keeping, Security, Administration, etc. We set the agenda for the day. I then take a round of the entire hotel to ensure that every thing is ship shape. Then begins a series of meetings with people within the organisation and out of it. I usually end up combining my lunch with a meeting. Sometimes, I go out on sales calls in the afternoon. In the evenings at around 5.00 I take another round of the hotel. At around 5.30 p.m. we have a daily brief that usually lasts five minutes. The next one-hour is spent meeting outsiders. At around 7.00 p.m. I am usually in the lobby, meeting guests. My evening is spent entertaining clients which can go on till 11.00 p.m.