What is very essential is a smart personality, reasonably good looks. You should be presentable-that is the key. You really don't need to have an Einstein intellect. You should be an outward personality. Being shy does not help in this business. You must have the ability to be calm at all times. You cannot afford to lose your temper no matter what. Remember, the guest is always, always right.
Well all sorts of things from mechanical problems like broken elevators to liaison with the police and other agencies. The biggest challenge however remains tackling irate guests.
The best part of this job is that no two days are alike. Every day is full of surprises. In a way this business is a very glamorous one too. Besides no other industry can match this one in terms of the ambiance at the workplace!