Answer: Hoteliering is basically a service industry. You can either work for a star-rated hotel, restaurant, club, resort, motel, catering department, cruise-liners or airlines.
The different departments in a hotel are:
General Operations: Main responsibilities of this department are supervision, co-ordination and administration of all other departments as well as overall financial control.
Front Office: As the Front Office Manager, you will be at the centre of all activities. Major tasks performed are providing information; making reservations and handling check-ins and check-outs.
Food And Beverage: This is the hub of the hotel industry and is responsible for all the food prepared and served in the hotel.
Housekeeping: Functions include making sure that the rooms are kept in order and all the needs of the guests are met.
Sales And Marketing: As a Business Development Manager, you will interact with travel agents, tour operators as well as corporate clients to promote the hotel. You will also be involved in advertising and public relations.
Apart from the above-mentioned departments, other areas such as engineering, security, finance and personnel are also very essential for the smooth operation of a hotel.
Requirements: You should be having an outgoing personality and love to meet people and talk to them. You need to be organised, tactful and good at communication skills.
As for the educational and professional qualifications, A diploma or degree in Hotel Management will get you a job as an Executive/Management Trainee in a hotel. This can be done after HSC. A diploma after SSC (in Housekeeping/Food craft/Front office) will place you as an Operational Trainee in a hotel. Alternatively, you can also join a hotel as an apprentice directly after your HSC in any stream. Some hotels even take graduates in any subject as Executive Trainees. There is scope for MBAs in the marketing, finance and human resources departments.
Opportunities in this field are a goldmine. Apart from working in hotels, restaurants, cafés, resorts, guesthouses and casinos, you could also be employed in the tourism industry, conference centres and large companies in various industries.
Check Out These Options As Well: Industrial canteens and corporate guesthouses, In airlines as cabin crew and customer service executives at airports, Flight kitchens, Merchant Navy and luxury ships in their catering departments, Railways, etc.
So Anand, if you believe you are cut out for the hospitality industry, go ahead and make your dream true.