Please provide information on qualifications, computer knowledge needed and English skills required to work in call centres, whom to approach and please provide me with names and addresses of some call centres. Also what is employability and position of an MCA in call centres
There are some call centers, which require you to have only a 10+2 qualifications but majority of the centers require you to have at least a graduation in any subject. So, it would be wise for you if you start looking for a job in call centers after you complete graduation. Apart from graduation, you need to have an excellent communication skill in English and computer proficiency. You may not have to have an expert knowledge in computer but you should be able to use computer with at ease.
For getting a job, please look for recruitment advertisements by the call centers in the leading daily newspapers in your region.
Some of the call centres are:
CybizCall (International) Limited
Daksh eServices Pvt. Ltd.
Exl Service (I) Pvt. Ltd.
Flex Contact Centres
HCL E Serve Technologies Limited
Intellicom Contact Centers
SM Telesys Ltd.
Spectramind eServices Private Limited
MCAs are generally not recruited directly by any call center unless it offering customer support for computer software to remotely located clients. They may also be recruited for management of internal computer and networking systems.