Call Centre Executive Career Information
What a Call Centre Executive does
With the new-age InfoTech economy and intense competition, the only means of survival for companies is through better customer servicing. So today it’s more a buyer’s market, making consumers the “King” and CRM or Customer Relationship Management the buzzword in the IT service sector.
Web-enabled call centre services are based on the principal of Computer Telephony Interphase leading to a merger of all modes of communication. So a call center is a place equipped with the essential Telecom and Internet facilities, properly trained personnel, having a wide pool of databases and on-line support systems, so as to keep the customers from any part of the world abreast with the latest information and provide them with quick solutions on a real-time basis.
Thus a call center provides a customer the opportunity for order placement as also transactions over the Internet, payments, loan applications, downloading of music and software from the net, and that too just at the dial of a phone.
The Call center industry has really boomed in India and still has great potential as many large organizations are taking to it to interact with their customers.
Thus, it comes as no surprise that such prospects have lured the likes of automobile giant Telco, Godrej GE., Mahindra & Mahindra , Hindustan Lever, Wipro in this business. Also in the fray are such foreign giants as British Airways, Swiss Air and American Express.
As the call center industry is manpower extensive, the job opportunities are constantly increasing as more call centers are opening.
The best thing about this industry is that you need not have any work experience and can start work immediately after your graduation.
For a fresher, you get paid well. As the work environment is informal, work can actually be fun.
The flip side of working in a call center is that working all night takes time to get used and over a long period of time, it can begin taking a toll on your health.
Abilities & Traits Required
To do well and grow within a Call center, you should be hard working, a team player and should have leadership qualities. The knowledge of written and spoken English and good communication skills are a must.
As you have to work in shifts, in which you might have to work at night, you should easily be able to adjust to the work hours.
No specific degree or diploma is needed for this filed. However graduates are preferred.
Working at a call center, your salary can start with anywhere between Rs 15000 -20000 depending on the organization you join. And as you grow with the call center, your salary increases accordingly.