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Customer Care / Support Executive Career Information

The Customer Care Executive is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services.

What a Customer Care / Support Executive does

Abilities & Traits Required


Educational Qualifications to be a Customer Care / Support Executive: BTech/ BE / MCA

The Customer Care Associate must have excellent communication and organizational skills, display rigorous work ethics and possess initiative and independent thinking.

Target qualifications and pre-requisites include:

• Excellent customer service skills (friendly, courteous and helpful)

• Excellent grammar

• Ability to interpret technical instructions

• Must demonstrate creative and independent thinking

• Experience in the communications industry

• Knowledge of IP telephony and/or Session Initiation Protocol (SIP) is a plus

• Undergraduate degree preferred

Overall, must display effective communication skills to successfully answer questions, address concerns, uncover opportunities for base penetration and increase customer base growth.


Financial incentives involves:

• Compensation and benefits

• Competitive salary

• Medical insurance

• Dental insurance

• Performance Based Bonuses

• Employee Stock Option Plan

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