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Please provide information on qualifications, computer knowledge needed and English skills required to work in call centres, whom to approach and please provide me with names and addresses of some call centres. Also what is employability and position of an MCA in call centres

Isha Singh
created: 22nd Mar 2017 Last Modified: 27th Mar 2017
Conversations: 1

1 Comment

YoungBuzz Career Counsellor
created: 22nd Mar 2017 Last Modified: 27th Mar 2017

There are some call centers, which require you to have only a 10+2 qualifications but majority of the centers require you to have at least a graduation in any subject. So, it would be wise for you if you start looking for a job in call centers after you complete graduation. Apart from graduation, you need to have an excellent communication skill in English and computer proficiency. You may not have to have an expert knowledge in computer but you should be able to use computer with at ease.

For getting a job, please look for recruitment advertisements by the call centers in the leading daily newspapers in your region.

Some of the call centres are:

CybizCall (International) Limited


Daksh eServices Pvt. Ltd.




Exl Service (I) Pvt. Ltd.


Flex Contact Centres


HCL E Serve Technologies Limited


Hero Mindmine


Intellicom Contact Centers


SM Telesys Ltd.


Spectramind eServices Private Limited


MCAs are generally not recruited directly by any call center unless it offering customer support for computer software to remotely located clients. They may also be recruited for management of internal computer and networking systems.