Hotel Management Overview

Do you have the service streak in you? Can you imagine yourself smiling at strangers and enquiring if they are happy with the quality of service? Is food just another four-letter word or does it have other connotations? If you have answered all the above questions in the affirmative, then a career in the hotel industry is your calling. Think of the all the goodies you'll get to eat and all the people you'll get to meet. Excited? Here's more… 

 

Hoteliering is basically a service industry. A catering graduate can either work for a star-rated hotel, restaurant, club, resort, motel, catering department, cruise-liners or airlines. 

 

The different departments in a hotel are:

 

General Operations: Main responsibilities of this department are supervision, co-ordination and administration of all other departments as well as overall financial control. Positions include General Manager, Operations Manager, Finance Manager and Human Resource Manager.

 

Front Office: As the Front Office Manager, you will be at the centre of all activities. Major tasks performed are providing information; making reservations and handling check-ins and checkouts. Positions include Front Office Executive, Shift Supervisor, Front Office Manager, Lobby Manager, Guest Relations Executive, etc.

 

Food And Beverage: This is the hub of the hotel industry and is responsible for all the food prepared and served in the hotel. Positions include that of Executive Chef, Chef de Cuisine, Chef de Parties, Ballroom Manager, Bar Manager, Catering Manager, Food & Beverage Supervisor, etc.. Food production as a career is booming at the moment. 

 

Housekeeping: Functions include making sure that the rooms are kept in order and all the needs of the guests are met. Positions include that of Assistant Housekeeper, Floor Supervisor, Laundry Executive, Housekeeper, etc.

 

Sales And Marketing: As a Business Development Manager, you will interact with travel agents, tour operators as well as corporate clients to promote the hotel. You will also be involved in advertising and public relations. Positions include that of Marketing Manager, Marketing Executive, etc.

 

Apart from the above-mentioned departments, other areas such as engineering, security, finance and personnel are also very essential for the smooth operation of a hotel. If you need more information on this profile please feel free to contact us Now.